Customer Service Manager
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Customer Service Managers are critical for the growth and management of customers for an organization. At YTA we have Customer Service Managers with excellent organizational, analytical, and team management skills capable of leading customer management teams. To ensure success, our customer managers have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our executives have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Customer Service Managers Capabilities:
- Establishing clear client retention goals
- Processing milestones for the clients and employees to work toward
- Assisting customers with setting up and navigating programs or software
- Promoting the value of the product
- Upselling services and products with the brand image
- Promoting value through customer experience
- Assisting in creating training courses and educational materials
- Reviewing customer complaints and concerns and seek to improve the customer experience
Customer Service Managers Skills Possessed:
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- A communications or marketing degree qualified
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
