Relationship Manager
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Relationship Managers are critical for the growth and management of customers for an organization. At YTA we have a Relationship Manager with excellent organizational, analytical, and team management skills capable of leading customer management teams. To ensure success, our relationship managers have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our executives have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Relationship Managers Capabilities:
- Understanding customer needs and developing plans to address them
- Identifying key staff in client companies to cultivate profitable relationships
- Resolving customer complaints quickly and effectively
- Forwarding upselling and cross-selling opportunities to the sales team
- Promoting high-quality sales, supply and customer service processes
- Aiming to preserve customers and renew contracts
- Approaching potential customers to establish relationships
- Gaining solid knowledge of competitors
Relationship Managers Skills Possessed:
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or a similar field
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
