Senior Telephone Support Specialist
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Telephone Support and Customer Support Representatives are critical for the growth and management of customers for an organization. At YTA we have Customer Service Reps with excellent organizational and analytical skills. To ensure success, our customer executives have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our executives have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Senior Telephone Support Representatives Capabilities:
- Handle customer queries and complaints related to new shift bookings and general inquiries.
- Communicate with the team and follow the agreed business processes.
- Working with a team of representatives offering customer support.
- Overseeing the customer service process.
- Answering client correspondences through email, social media, and by phone.
- Relaying extensive product information to customers.
- Closing sales for the company.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Managing orders and ensuring their prompt delivery.
Senior Telephone Support Representatives Possessed:
- Minimum 2-3 years experience in a customer service or related role
- Ability to hold a conversation in fluent & 100% English
- Ability to handle customer service calls and customer complaints
- Professional and friendly phone etiquette
- Organized problem solver
- Problem-solving skills and quick-thinking approach.
- Sense of accountability and responsibility towards your work.
- Previous experience in using CRM tools like Hubspot / Bitrix24
- Confident in communicating with business clients of all levels including the ability to advise, train, and support.
- Excellent communication skills (English) and ability to work with teams.
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
