Manager-Account Manager
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Account Managers are critical for the growth and management of customers for an organization. At YTA we have an Account Manager with excellent organizational, analytical, and team management skills capable of leading customer management teams. To ensure success, our relationship managers have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our executives have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Account Managers Capabilities:
- Serving as the lead point of contact for all customer account management matters.
- Building and maintaining strong, long-lasting client relationships.
- Negotiating contracts and close agreements to maximize profits.
- Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Developing new business with existing clients and/or identifying areas of improvement to meet sales quotas.
- Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts).
- Preparing reports on account status.
- Collaborating with the sales team to identify and grow opportunities within the territory.
- Assisting with challenging client requests or issue escalations as needed.
Account Managers Skills Possessed:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or a relevant field.
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
