Senior Tech Support Specialist
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Senior Tech Support and Customer Support Representatives are critical for the growth and management of customers for an organization. At YTA we have Customer Service Reps with excellent organizational and analytical skills. To ensure success, our tech support specialists have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our executives have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Technical Support Representatives Capabilities:
- Installing modifications and making minor repairs to computer hardware and software systems.
- Resolving tickets representing staff-generated technical requests or problems and troubleshooting technical and process issues to maintain productivity.
- Maintaining system functionality by testing computer components.
- Helping design and implement networks.
- Consulting with users to determine appropriate hardware and software needs and assisting in placing orders.
- Maximizing computer systems capabilities by studying technical applications and making recommendations.
- Testing compatibility of new programs with existing ones.
- Gathering data to identify and evaluate technical purchasing options.
- Confirming program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
- Evaluating vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Installing software and necessary applications for workflow.
- Training users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Technical Support Representatives Possessed:
- Associate’s degree or above in computer science, information systems, or a related field
- Minimum 3-4 year of experience
- Prior experience working on a Helpdesk, in IT, or a similar technical function
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Vendor relations.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Customer-service focus.
- Collaborative mindset.
- Hands-on problem-solving ability.
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
