Senior Account Manager- Enterprise Software
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution, and keeping records of customer interactions are a few of the tasks which a YTA Customer Care Executive can provide. YTA Customer Care Agents are highly qualified, well versed, and have excellent communication and verbal skills. They are capable of working remotely with minimum supervision as they are highly trained and independent.
Senior Account Managers are critical for the growth and management of customers for an organization. At YTA we have an Account Manager with excellent organizational, analytical, and team management skills capable of leading customer management teams. To ensure success, our account and relationship managers have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. All our managers have strong speaking and report-writing skills with excellent phone etiquette and negotiation skills.Senior Account Managers Capabilities:
- Prospecting, qualifying, negotiating, and closing deals
- Executing a prescribed account management plan to communicate our product vision and match it to each account’s business objectives
- Implementing structured tasks that put each client on the path to innovation and expansion
- Meeting or exceeding revenue goals
- Maintaining a robust sales pipeline
- Creating new leads and relationships with customers across key accounts
- Taking Responsibility to initiate and maintain customer contact to assure continued satisfaction
- Undertaking all sales presentations to prospective new clients
- Responsible for delivery of monthly Sales Reports against KPIs.
Senior Account Managers Skills Possessed:
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- BA/BS degree in Business Administration, Sales or a relevant field.
YTA's Talent as a Service subscription includes:
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Employee Onboarding
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KYC and Compliance Checks
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Monthly Payroll
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Manages Employee Benefits
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Managed Equipment and Infrastructure
